24-7 Help Desk & Duty of Care
After Hours Emergency Service
- An After Hours Emergency Service with the Business Services helpline is available 24 hours a day, 7 days a week, for urgent reservations and travel amendments.
- Access real-time intelligence on a broad range of emerging infectious diseases and outbreaks from all over the world.
- Our Business Development Manager is accessible when you need to find immediate solutions.
- We have a fully automated accounting department to manage solutions by department, traveller or company.
- Worldwide Customer Care Service through American Express in addition to our own After Hours Emergency Service.
- We provide a range of services to assist clients with Travel Risk Management and the enhancement of duty of care to employees.
- Advice on current travel warnings and destination information, as advised by the Australian Government.
- Access to individual country guides for up-to-date and relevant travel advice.
- We provide Passenger Location Reports regarding the locations of employees in the event of crisis or natural disaster.
- Option to add any employee or travel arranger to our email list for Smart Traveller Reports.