Coronavirus Statement
Coronavirus and travel – what does it mean for me?
The health and safety of our clients is our number one priority as COVID-19 continues to cause great concern with unprecedented action to respond. This has affected all travel.
Phil Hoffmann Travel is closely monitoring the situation to ensure we can provide you with the latest travel information and options, with the very best service and advice.
Whilst we are not medical experts, we live and breathe travel. That’s why booking through us gives you peace of mind and 24/7 support.
QUESTIONS & ANSWERS
What restrictions are in place?
The Federal Government has advised all Australians regardless of destination, age or health not to travel overseas at this time. The Government’s advice, “do not travel”, is now at the highest advice level (level 4 of 4).
The Australian Government has announced that all incoming passengers to Australia will be required to self-isolate in government-approved facilities such as hotels for 14 days before returning to their home or residence. Passengers will self-isolate in a government-approved facility in the destination or port where they disembarked their international flight. Passengers will not be allowed to transit on a domestic flight to reach their home state until they have completed their period of self-isolation upon arrival.
Entry to Australia is prohibited for non-Australian citizens and non-permanent residents.
Some states and territories in Australia have closed their borders to non-essential travel due to COVID-19. Here’s what you need to know:
- Each state or territory has their own entry requirements.
- The most up-to-date information about entry conditions, forms and requirements is on the government website of the state and territory you are travelling to.
This continues to be monitored and updated. For the latest advice please visit:
The Centre for Disease Control (CDC)
Internationally, most airlines, tour operators, land operators and cruise lines have cancelled or reduced travel until the end of August. Your Phil Hoffmann Travel consultant will contact you should your travel be affected, otherwise please do not hesitate to call us for the latest advice regarding your trip.
If your travel has not been cancelled and your travel date is post August 20, our recommendation is to hold and wait for the situation to unfold in this ever-changing environment. At this point in time, normal cancellation fees would apply, so by waiting for either the situation will strengthen where travel is opened up and your holiday will continue, or the date of advice to defer will extend, where you will receive all options to minimise any loss.
I’m thinking about booking a holiday - what assurances can you offer?
Whilst restrictions are in place for travel now as advised, there are plenty of opportunities to secure amazing deals now for South Australia, and beyond for the future - particularly for travel in 2021!
And with Phil Hoffmann Travel, you can book with confidence. We have options to give you flexibility and peace of mind.
Our trusted and experienced team will guide you through all the options, in our open and transparent way, using reliable and up-to-date information sources. This ensures you can make an informed choice that works best for you.
As always, we are available 24/7 for assistance and support. If required, we will sort it out, anywhere, anytime.
What happens if I choose to cancel my trip?
If you choose to cancel your trip, and the supplier (airlines, cruise lines and land operators) has not made any changes, normal cancellation fees will apply.
Many suppliers are offering flexible conditions to give passengers options and minimise any loss. Many have also introduced further cancellation protection which can be purchased at the time of booking to avoid losses.
What happens if my trip is cancelled by the airline, tour operator or cruise line?
Phil Hoffmann Travel and third party operators (travel suppliers) are working within the guidelines of the Australian Consumer and Competition Commission (ACCC) and the Australian Federation of Travel Agents (AFTA).
If you have booked a holiday, and the airlines and/or operators (suppliers) cancel your arrangements, we will work through your options with you. In most cases, you will receive a future travel credit or voucher (in some cases including an incentive), or another remedy such as a refund option which may incur fees. We will work with airlines and operators to ensure the best outcome possible.
Alternative options will also be presented, such as postponing your trip or changing destinations should you wish.
Please refer to the following links for the latest advice:
ACCC - COVID-19 (coronavirus) information for consumers
Please note in the case of a refund, delays out of Phil Hoffmann Travel’s control are seeing delays of 12 weeks or more as we await monies to be returned from suppliers and third parties.
Your experienced travel consultant can advise you of these changes to ensure you can make an informed decision.
What is Phil Hoffmann Travel’s response to COVID-19?
In response to rapidly changing conditions and government advice, it has been necessary for Phil Hoffmann Travel to implement new policies and procedures and make operational changes to protect the health and safety of our staff, community and our business.
We are pleased to advise that as of 9 June, we look forward to welcoming you back into our branches, with opening hours for appointments as follows:
Glenelg, Norwood & Modbury
Monday to Friday 10am to 3pm and Saturday 9am to 1pm
Stirling, Semaphore, Victor Harbor, Hyde Park, Gawler, Barossa Valley & Adelaide
Monday to Friday 10am to 3pm
Webchat
Monday to Friday 9am-7pm PHT website
For your wellbeing and ours we have put in place the following protocols:
- All Phil Hoffmann Travel employees have completed the government COVID-19 infection control training
- Hand Sanitiser to use on your arrival in our branch
- Social Distancing - Limited number of clients allowed in branches at any one time. Please observe the 1.5m social distancing requirement.
- Payments - Payments by bank transfer or credit card are preferred
- COVIDSAFE app
- Promote the use of the Australian Government app
- Strict Hygiene - Cleaning policies are in place for all employees
Know the signs of COVID-19
- Recent history of fever
- Acute respiratory infection
- Close contact with a confirmed case of COVID-19
Prior to appointments, we ask that you please let us know if you have any of the conditions above. If any of the above apply we will reschedule your visit or offer an appointment via phone.
Why book through Phil Hoffmann Travel (PHT)?
Phil Hoffmann Travel has been a leader in the travel industry for almost 30 years and has successfully navigated through challenges of all natures, including world events. We are proud to have the most experienced and passionate team in the industry, committed to guiding you through this situation with experience and service to give you the confidence in your decisions moving forward.
Phil Hoffmann Travel is a member of Helloworld and ATAS, a national accreditation scheme, endorsing travel agents who have met strict financial and customer service criteria. providing you with peace of mind when planning and purchasing your travel arrangements.
As your chosen travel agency, we wish to assure you that we are here to support and assist you 24/7 in any way we can.
We look forward to looking after you.