QUESTIONS & ANSWERS
Coronavirus and travel – what does it mean for me?
The health and safety of our clients continues to be our number one priority as we continue to navigate our way through COVID-19.
Phil Hoffmann Travel is closely monitoring the situation to ensure we can provide you with the latest travel information and options, with the very best service and advice.
Whilst we are not medical experts, we live and breathe travel. That’s why booking through us gives you peace of mind and 24/7 support.
What restrictions are in place?
All overseas travel is currently restricted.
All people travelling to Australia on flights departing on or after 22 January 2021 (local time at departure point) must provide proof of a negative COVID-19 polymerase chain reaction (PCR) result at the time of check-in. Travellers must wear a mask while on the flight and while in the airport environment.
Australia’s borders are closed. The only people who can travel to Australia are:
- Australian citizens
- permanent residents
- immediate family members
- travellers who have been in New Zealand territory (New Zealand and Tokelau) for at least the 14 days before the date of departure. This does not include the Realm Countries of the Cook Islands and Niue.
Australian Border Force liaison officers will work with airlines at overseas airports to identify those who should not board flights to Australia.
Travel within South Australia:
There are no restrictions on travel within South Australia. Previous advice was to re-consider your need to travel to regional areas. This advice has now been relaxed.
State and territory restrictions:
States and territories can apply their own restrictions, including closing their state borders and additional quarantine requirements.
For the most up-to-date information about entry conditions, forms and requirements is on the government website of the state and territory you are travelling to.
This continues to be monitored and updated. For the latest advice please visit:
Since 27 March 2020, no foreign-flagged cruise ships may enter Australian waters (with limited exceptions). The cruise ship ban has been extended to 17 June 2021, but this does not mean the ban will be lifted at that time. The Australian Health Principal Protection Committee reviews the ban regularly.
If I have an overseas holiday booked, what should I do?
Internationally, most airlines, tour operators, land operators and cruise lines have cancelled or reduced travel until further notice. Your Phil Hoffmann Travel consultant will contact you should your travel be affected, otherwise please do not hesitate to call us for the latest advice regarding your trip.
What happens if my trip is cancelled by the airline, tour operator or cruise line?
Phil Hoffmann Travel and third-party operators (travel suppliers) are working within the guidelines of the Australian Consumer and Competition Commission (ACCC) and the Australian Federation of Travel Agents (AFTA).
If you have booked a holiday, and the airlines and/or operators (suppliers) cancel or postpone your arrangements, we will work through your options with you. In most cases you will receive a future travel credit or voucher (in some cases including an incentive), or other remedy such as a refund option which may incur fees. We will work with the airlines and operators to ensure the best outcome possible.
Alternative options will also be presented, such as postponing your trip or changing destinations should you wish.
Please refer to the following links for the latest advice:
Please note in the case of a refund, delays out of Phil Hoffmann Travel’s control are seeing delays of 12 weeks or more as we await monies to be returned from suppliers and third parties.
Your experienced travel consultant can advise you of these changes to ensure you can make an informed decision.
What happens if I choose to cancel my trip?
If you choose to cancel your trip, and the supplier (airlines, cruise lines and land operators) has not made any changes, normal cancellation fees will apply.
Many suppliers are offering flexible conditions to give passengers options and minimise any loss. Many have also introduced further cancellation protection which can be purchased at the time of booking to avoid losses.
I’m thinking about booking a holiday - what assurances can you offer?
Whilst restrictions are in place for travel now as advised, there are plenty of opportunities to secure amazing deals now for South Australia and beyond for when borders open! See our website for details at www.pht.com.au
And with Phil Hoffmann Travel, you can book with confidence. We have options to give you flexibility and peace of mind.
Our trusted and experienced team will guide you through all the options, in our open and transparent way, using reliable and up-to-date information sources. This ensures you can make an informed choice that works best for you.
As always, we are available 24/7 for assistance and support. If required, we will sort it out, anywhere, anytime.
What is Phil Hoffmann Travel’s response to COVID-19?
In response to rapidly changing conditions and government advice, it has been necessary for Phil Hoffmann Travel to implement new policies and procedures and make operational changes to protect the health and safety of our staff, community and our business.
We are pleased to advise that we are open and look forward to welcoming you into our branches. Opening hours for your nearest branch can be found here.
Monday to Friday 9am to 5.30pm and Saturday 9am to 1pm via PHT website.
For your wellbeing and ours, we have put in place the following protocols:
- All Phil Hoffmann Travel employees have completed the government COVID-19 infection control training
- Hand Sanitiser to use on your arrival in our branch
- Social Distancing - Limited number of clients allowed in branches at any one time. Please observe the 1.5m social distancing requirement.
- Payments - Payments by bank transfer or credit card are preferred
- COVIDSAFE app
- Promote the use of the Australian Government app
- Strict Hygiene - Cleaning policies are in place for all employees
- All visitors to our branches will be required to complete a registry to confirm your details
Know the signs of COVID-19
- Recent history of fever
- Acute respiratory infection
- Close contact with a confirmed case of COVID-19
Prior to appointments, we ask that you please let us know if you have any of the conditions above. If any of the above apply we will reschedule your visit or offer an appointment via phone.
Why book through Phil Hoffmann Travel (PHT)?
Proudly South Australian and family owned, for 30 years we have lived and breathed travel, connecting South Australian’s to the world, using our experience, expertise and genuine care to leave no stone unturned to provide the best value, service and experience!
Throughout the last year of uncertainty, Phil Hoffmann Travel and our people have shined, as we brought South Australian’s home and ensured all of our valued customers have received the latest of advice and support, with health and safety as well as financial security our number one priority.
Phil Hoffmann Travel is a member of Helloworld and ATAS, a national accreditation scheme, endorsing travel agents who have met strict financial and customer service criteria. Never before has experience and security meant so much, and we are proud to have the most highly trained, experienced and passionate team in travel, at your service.
As the excitement of travel looms, with domestic and overseas travel bubbles awaiting, we are here to guide and navigate our customers through all of your options with the best of deals. From the start of planning your trip including government advice and requirements, to your return home, we ensure Phil Hoffmann Travel offers confidence and peace of mind that we are with you all the way, accessible 24/7.
Phil Hoffmann Travel has 10 locations across South Australia, and whether you are travelling for pleasure, business, group travel, conferences or events – we have you covered. Let us look after you, and ensure you reconnect to the world with confidence, and create more memories for a lifetime!
We look forward to looking after you.