Updated as of 20 March 2020
Coronavirus and travel – what does it mean for me?
As the impact of COVID-19 continues to evolve, we at Phil Hoffmann Corporate Travel wish to reassure you that the health and safety of our clients is our number one priority, and we are here to provide our highest levels of support and service to you, now and into the future.
The health and safety of our clients is our number one priority, and we will continue to communicate how travel is affected by the COVID-19 crisis.
What restrictions are in place?
Yesterday, Wednesday 18 March, the Federal Government has advised all Australians regardless of destination, age or health not to travel overseas at this time. Today, Thursday 19 March, The Tasmanian government announced new border control measures.
The Government’s advice, “do not travel”, is now at the highest advice level (level 4 of 4). Both the Department of Foreign Affairs and Smartraveller websites confirm that the Level 4 advice applies to all international destinations, and also urges anyone currently overseas to return as soon as possible by commercial means.
According to Smartraveller.gov.au: “As more countries close their borders or introduce travel restrictions, overseas travel is becoming more complex and difficult. You may not be able to return to Australia when you had planned to. Consider whether you have access to health care and support systems if you get sick while overseas. If you decide to return to Australia, do so as soon as possible. Commercial options may become less available.”
This continues to be monitored and updated. For the latest advice please visit:
Airlines and operators have responded by ceasing flights and cancelling land arrangements during this time, with some international airlines scheduled to resume operations from 1 May 20. Qantas has cancelled international flights until at least the end of May, and domestic flights have been reduced. Virgin will cease operating international flights until 14 June, with domestic capacity halved.
All airlines and land operators continue to offer revised cancellation conditions, deferment policies, reduced deposit requirements and future travel credits to provide options and minimise loss. In most cases, these policies are still for travel departure until 30th April and will be reviewed as required. We can provide you with details for your specific holiday if you are looking at options.
We will continue to contact all clients with departures in March and April, working in date of departure order, and we appreciate your patience as we work as hard and as quickly as possible to offer the service and support you deserve at this time.
In response to rapidly changing conditions and government advice it has been necessary for Phil Hoffmann Travel to implement new policies and procedures and make operational changes to protect the health and safety of our staff, community and our business.
This includes amended trading hours as follows:
Saturday: 0900-1600 (Glenelg Branch only)
Emergency after-hour services are provided outside this time
Emergency After Hours
For Emergency Assistance, urgent reservations, unexpected changes, amendments or travel advice outside business hours please contact our After Hours Service.
Phone: +61 8 8179 9666
For any Account Management queries please contact our team on:
Phone: +61 8 8179 9666
To assist our consultants, please quote your Phil Hoffmann Travel booking number. Fees are charged for this service as negotiated within your company’s schedule of fees as outlined in the partnership agreement.
We encourage you to contact your consultant or the office via phone or email to discuss your travel arrangements. Should you wish to make a face to face appointment, please contact your consultant or local PHT branch ahead of time.
It will be a condition of entry that visitors meet the following health requirements to enter our office. Visitors must not have:
- had a recent fever/history of fever
- an acute respiratory infection
- travelled interstate or internationally within the last 14 days
- had any close contact with a confirmed case of coronavirus COVID-19
Phil Hoffmann Travel has been a leader in the travel industry for almost 30 years and have successfully navigated through challenges of all natures, including world events. We are proud to have the most experienced and passionate team in the industry, committed to guiding you through this situation with experience and service to give you the confidence in your decisions moving forward.
Phil Hoffmann Travel is a member of Helloworld and ATAS, a national accreditation scheme, endorsing travel agents who have met strict financial and customer service criteria, providing you with peace of mind when planning and purchasing your travel arrangements.
As your chosen travel agency, we wish to assure you that we are here to support and assist you 24/7 in any way we can. We look forward to looking after you.
We look forward to looking after you.