Updated as of 21 April 2020
Coronavirus and travel – what does it mean for me?
As the impact of COVID-19 continues to evolve, we at Phil Hoffmann Corporate Travel wish to reassure you that the health and safety of our clients is our number one priority, and we are here to provide our highest levels of support and service to you, now and into the future.
The health and safety of our clients is our number one priority, and we will continue to communicate how travel is affected by the COVID-19 crisis.
What restrictions are in place?
The Federal Government has advised all Australians regardless of destination, age or health not to travel overseas at this time. The Government’s advice, “do not travel”, is now at the highest advice level (level 4 of 4). The Australian Government has announced that all incoming passengers to Australia will be required to self-isolate in government-approved facilities such as hotels for 14 days before returning to their home or residence.
Passengers will self-isolate in a government-approved facility in the destination or port where they disembarked their international flight. Passengers will not be allowed to transit on a domestic flight to reach their home state until they have completed their period of self-isolation upon arrival.
Entry to Australia is prohibited for non-Australian citizens and non-permanent residents.
Government advice is that all non-essential domestic travel should be postponed, where possible, or cancelled. A number of Australian states have closed their borders including Tasmania, New South Wales, Western Australia, Northern Territory and Queensland.
Non-essential travel is also discouraged within South Australia. Non-essential travellers will still be able to enter South Australia but will be required to:
- Identify a suitable place of quarantine
- Travel directly to that location
- Self-quarantine at that location for 14 days.
According to Smartraveller.gov.au: “As more countries close their borders or introduce travel restrictions, overseas travel is becoming more complex and difficult. You may not be able to return to Australia when you had planned to. Consider whether you have access to health care and support systems if you get sick while overseas. If you decide to return to Australia, do so as soon as possible. Commercial options may become less available.”
This continues to be monitored and updated. For the latest advice please visit:
Airlines and operators have responded by ceasing flights and cancelling land arrangements during this time. Qantas and Virgin Australia have cancelled international flights until at least the end of May, and domestic flights have been reduced.
All airlines and land operators continue to offer revised cancellation conditions, deferment policies, reduced deposit requirements and future travel credits to provide options and minimise loss. These policies will be reviewed as required. We can provide you with details for your specific holiday if you are looking at options.
We will continue to contact all clients with departures in April and May, working in date of departure order, and we appreciate your patience as we work as hard and as quickly as possible to offer the service and support you deserve at this time.
In response to rapidly changing conditions and government advice it has been necessary for Phil Hoffmann Travel to implement new policies and procedures and make operational changes to protect the health and safety of our staff, community and our business.
This includes amended trading hours as follows:
Emergency after-hour services are provided outside this time
Emergency After Hours
For Emergency Assistance, urgent reservations, unexpected changes, amendments or travel advice outside business hours please contact our After Hours Service.
Phone: +61 8 8179 9666
For any Account Management queries please contact our team on:
Phone: +61 8 8179 9666
To assist our consultants, please quote your Phil Hoffmann Travel booking number. Fees are charged for this service as negotiated within your company’s schedule of fees as outlined in the partnership agreement.
Phil Hoffmann Travel and third party operators (travel suppliers) are working within the guidelines of the Australian Consumer and Competition Commission (ACCC) and the Australian Federation of Travel Agents (AFTA) to offer you a refund or other remedy, such as a credit note or voucher. Please note in the case of a refund, out of Phil Hoffmann Travel’s control, we are seeing delays of 12 weeks or more.
Please refer to the following links for the latest advice:
Australian Competition & Consumer Commission
Phil Hoffmann Travel has been a leader in the travel industry for almost 30 years and has successfully navigated through challenges of all natures, including world events. We are proud to have the most experienced and passionate team in the industry, committed to guiding you through this situation with experience and service to give you the confidence in your decisions moving forward.
Phil Hoffmann Travel is a member of Helloworld and ATAS, a national accreditation scheme, endorsing travel agents who have met strict financial and customer service criteria, providing you with peace of mind when planning and purchasing your travel arrangements.
As your chosen travel agency, we wish to assure you that we are here to support and assist you 24/7 in any way we can. We look forward to looking after you.
We look forward to looking after you.