Phil Hoffmann Travel are here to support you, 24/7. We will do all possible to provide the best service, knowledge, and advice, to ensure a seamless travel experience. Please read the following terms and conditions for our booking and advisory services carefully, and ensure you understand and sign accordingly in order to progress with your booking. Terms and conditions apply to all bookings you make with Phil Hoffmann Travel, including bookings made in-store, over the phone, by email or online via our website. Phil Hoffmann Travel rely on the person making the booking to act on behalf of any other traveller on the booking and that person will bind all such travellers to these terms and conditions.
Summary Phil Hoffmann Travel acts as an agent on behalf of third-party suppliers, including transport providers, accommodation providers, airlines, cruise lines, rail operators and wholesalers. As a member of ATAS, AFTA and as an associate member of Helloworld Travel, we arrange and coordinate your travel arrangements on your behalf through contracts arranged between yourself and reputable third-party suppliers. We recommend you read and understand the terms and conditions of each of the third-party suppliers we have arranged travel for you through. We can provide you with a copy upon request. The ATAS code of conduct can be found at https://atia.travel/
All services, coupons, receipts, and tickets are reserved and issued, subject to the terms and conditions specified by our thi rd-party suppliers (refer to their individual brochures and/or websites), as well as Phil Hoffmann Travel’s Terms and Conditions for Booking and Advisory Services.
Phil Hoffmann Travel reserve the right to amend Terms and Conditions for Booking and Advisory Services (including travel credit terms and conditions) at any time without prior notice. Any variation will be displayed on our website www.pht.com.au, and you will be deemed to have accepted a variation if you have made a booking after it has been displayed.
Responsibility Clause Phil Hoffmann Travel are responsible for providing booking and advisory services in accordance with these terms and conditions, which come with guarantees under the Australian Consumer Law which cannot be excluded. These guarantees include that the services:
Will be provided with due care and skill.
Will be reasonably fit for the specified purpose.
Can reasonably be expected to achieve the desired result; and
Will be provided within a reasonable time.
If we do not meet any of the expectations as listed, you have rights under the Australian Consumer Law. Subject to the Australian Consumer Law, we are not liable for any technical errors, corruption of any data, unauthorised access to your personal data, inaccuracies in information supplied by you or third parties, or failure to complete bookings when that failure is due to circumstances beyond our control.
You and your fellow travelling party, acknowledge that Phil Hoffmann Travel act as an agent on behalf of third party suppliers, including transport providers, accommodation providers, airlines, cruise lines, rail operators and wholesalers. We do not provide or have control over, or liability for, the services provided by third parties. The third-party supplier is liable to you for a breach of obligations in providing you with the travel product purchased. Your legal rights in connection with the provision of travel services are against the third-party supplier and not against Phil Hoffmann Travel, and you acknowledge that services not provided will still incur fees and/or commission retention received. Phil Hoffmann Travel takes no responsibility for changes in services offered by third party suppliers. Travel products offered are subject to availability and can be withdrawn without notice by the provider. Travel products may also change at any time in accordance with the third-party suppliers’ terms and conditions. Phil Hoffmann Travel provide all information in good faith. To the maximum extent permitted by law, neither Phil Hoffmann Travel nor its directors, employees, any subsidiary or group company or representative shall be liable in contract, tort or otherwise for any inconvenience, delay, loss, death, injury, additional expense or damage to you or your belongings or otherwise related to your bookings and travel, including, without limitation, in relation to claims arising directly or indirectly by the acts, omissions or default, whether negligent or otherwise, of third-party suppliers, over whom we have no direct control.
You acknowledge that travel presents complexity and risk, and hence to the maximum extent permitted by law, Phil Hoffmann Travel is excluded of all liability in relation to, but without limitation, to any event which is beyond our control (including illness or death, changes to travel arrangements, changes to restrictions and transit points, changes to border controls, quarantine requirements) including, but not limited to, any relation to epidemic or pandemic.
Travel advice and health requirements Phil Hoffmann Travel recommend that you contact the Department of Foreign Affairs and Trade or visit their website at www.smartraveller.gov.au for general travel advice, health requirements and safety alert levels relating to the country you wish to visit. Travel advice should be checked regularly as changes may occur without notice. It is your responsibility to ensure you have read and understand all relevant travel information including health.
We recommend that you consult with your doctor or travel medical clinic prior to commencing your travel to ensure you are aware of any health requirements and recommended precautions relevant to the countries you are travelling to. It is your responsibility to ensure you meet the health and fitness requirements of your travel booking, and Phil Hoffmann Travel take no responsibility should your health or fitness prevent your ability to fulfill your travel arrangements.
You as the traveller are responsible to ensure the advice, opinion, and information in relation to travel products purchased, are suitable to your travel needs and wishes. Should any product be deemed unsuitable, Phil Hoffmann Travel are not liable for any inconvenience, expense or loss incurred.
It is your responsibility to ensure that you carry all necessary vaccination documentation with you, as failure to present required vaccination documents (e.g. proof of Yellow Fever vaccination) may result in your denied boarding onto an aircraft, train, ship, coach or other form of transport or travel provider, or entry to a foreign country or entry into Australia.
When making a booking you must advise your Travel Consultant of any medical, dietary or mobility conditions you may have. Please also advise us if you are pregnant. Medical requests are subject to the travel providers discretion, subject to their ability to fulfill the request, including external factors. Note, requests cannot be guaranteed and are beyond the control of Phil Hoffmann Travel.
Passports & Visas A valid passport with a minimum of 6 months validity from return date is mandatory for all international travellers.
When making an international booking, please provide a copy of your passport. You must advise immediately should you not have a valid, Australian passport. It is the responsibility of the traveller to ensure that passports, visas, re-entry visas and permits meet the requirements of immigration and all relevant government authorities. Any fines, penalties, loss of travel or related expenses will be the sole responsibility of the traveller.
Phil Hoffmann Travel can provide general information upon request for passport and visa requirements including transit visa requirements, but it is your responsibility to ensure you comply with all regulations before travelling.
Phil Hoffmann Travel can assist with specific visa and entry requirements, please note fees apply for this service.
Travel Insurance Travel Insurance is strongly recommended for both domestic and international travel, as recommended by the Department of Foreign Affairs and Trade.
Phil Hoffmann Travel can provide a quote on a recommended travel insurance policy. It is the responsibility of the traveller to ensure all information provided is correct and in full, including any pre- existing medical conditions, to ensure correct and adequate coverage. If you choose not to purchase our travel insurance, we will ask you to sign an indemnity declaration on your Phil Hoffmann Travel booking form. Travel insurance provides cover from the time the premium is paid, and the policy issued, and so should be taken out as soon as a deposit is paid.
Price and booking terms All prices are quoted in AUD and are inclusive of GST unless otherwise advised. Prices quoted or booked in person, over the phone, email or on our website are subject to availability at the time of booking and can be withdrawn or varied without notice. Reasons for price variations may include factors outside of our control such as adverse currency fluctuations, fuel sur- charges, airfare, and tax variations. The price is only confirmed once your booking has been paid for in full by you before the advised payment due date. Please contact your consultant for confirmation of the price at the time you are paying in full for your travel. Port, service, and government taxes are subject to change up until time of departure. There may also be a local tax charged at some airports upon departure and at some hotels dependent on countries visited.
Payments via credit card will attract surcharges. You authorise us to charge all fees incurred by you in relation to the services provided to the credit card or debit card designated by you. If payment is not received from the card issuer or its agents for any reason, you agree to pay us all amounts due immediately on demand.
Due to the nature of the travel industry, currency fluctuations and/or dynamic pricing, prices in some cases may change after the time of deposit payment. Prices are subject to change without notice. Phil Hoffmann Travel have no control or advance notice when this occurs. Please be aware that at the time you confirm your reservation and by paying your deposit you are also confirming and agreeing to the best price and inclusions available at the time of reservation. Pre-payment in full is recommended, however port, service and government taxes along with adverse currency fluctuations, fuel surcharges and other matters outside of our control which increase the cost of the Product or Service make the price subject to change until time of departure. Airline taxes are subject to change until time of ticketing. Credit card fees apply for all bookings as per Phil Hoffmann Travel’s Booking and Advisory Services. Cheque & Electronic Payments: Personal, bank, company cheques or electronic payments are accepted however take at least 2-10 working days to clear. Should a payment be provided without the relevant clearance period, penalties may apply. Additional airline charges: some third-party suppliers may also charge additional fees for checked baggage, in-flight food, drinks, and seat reservations. Full details can be provided at the time you make your reservation. Please be aware of online and internet scams. Before making a payment, refer to our branches BPAY Biller Codes below to ensure they match the details on your client statement. All Glenelg Branches: 848853 | Corporate Travel: 848846 Gawler: 237834 | Hyde Park: 808659 | Modbury: 237842 | Norwood: 848838 | Semaphore: 808642 | Stirling: 27987 | Victor Harbor: 119453.
Reservation Deposit A Phil Hoffmann Travel Reservation Deposit is payable at the time of booking and is in addition to any deposits charged by the tour operator/airline or other third-party supplier. All deposits are non refundable for change of mind or cancellations by you. If you have purchased Travel Insurance this may cover cancellation fees subject to policy terms and conditions.
Reservation Deposit – in addition to deposits required by airlines, wholesalers and operators - $200 per person Domestic and $400 per person International
Service Fees Please refer to page 2 of this document of the Fees section of the Online Booking Form for some of our PHT Booking and Management Fees. In addition, we have the following Booking and Management Fees that may apply to your booking.
Itinerary Planning Deposit – for the planning of complex quotes and itineraries - $100 per person that will come off the balance of the trip or will be kept on file as a PHT credit for up to 2 years to use on future bookings.
Cruise booking fee for cruises departing from Australia for 7 days or less - $75 per person per cabin
Visa Lodgement and Handling - $110 per visa for PHT to process the paperwork and documents for a visa application. Note that additional Visa Application and Courier Fees may apply.
Special Assistance - $75 per service for the booking and administration of unaccompanied minors, pets and excess or special baggage on flights and travel arrangements. Note that additional airline or supplier fees may apply
Credit Card Fee – Visa/Mastercard 1.3%, American Express 1.85%, Overseas Credit Card Transactions up to 3%
Wedding/Gift Registry fee – 2%
Insurance Claim Document fee charged for information/documents that PHT are asked to provide for insurance purposes when the insurance policy is not purchased with Phil Hoffmann Travel - $110
Documentation Support Fee charged for information/documents that PHT are asked to provide for a file that is more than 6 months past departure date of the booking - $110 per search.
We may receive commissions, fees, gifts, or financial incentives from third party suppliers in relation to your booking. All fees, commissions and financial incentives are non-refundable, even if the travel product is not used.
Phil Hoffmann Travel offer a 24/7 service for emergency use, and there is a fee for this service, from $66 per call for the first 15 minutes.
Seating, Frequent Flyer and Special Requests. (Frequent Flyer) Requests Please ensure you have entered your frequent flyer, hotel and/or cruise line membership details on the Phil Hoffmann Travel booking form for the inclusion in your booking. Please advise your travel consultant if you are wishing to gain points for your reservation (note selected discounted airline seats and other travel services may exclude the accrual of frequent flyer and tier points). We cannot guarantee that the supplier/airline will credit your account with membership points or benefits. Please check your frequent flyer program or other loyalty program for terms and conditions.
(Seating) most airlines now allow you to pre-book your seating. Depending on your fare, there may be an additional charge for this. Usually, you can select your seats as soon as your flights have been paid for and ticketed. Please note some seat payment fees are non- refundable if you voluntarily change your flight. Payment for seating does not 100% guarantee your seat numbers. The airline reserves the right to move passengers in the event of, but not limited to, change of aircraft, safety reasons, to accommodate children and infants or to comply with aviation regulations. Speak to your consultant for more information.
(Special Requests) Special requests such as, but not limited to, non-smoking rooms, bedding configuration and location of rooms in hotels and cruise cabin location are at the discretion of the 3rd party supplier or operator. Whilst Phil Hoffmann Travel will do our utmost to notify the operators of your special requests there is no guarantee.
Cancellation and change fees Your rights to amend or cancel your travel booking and the cost of doing so will be determined by third-party supplier terms and conditions. In addition to third party supplier fees, including Phil Hoffmann Travel’s Group Division, Phil Hoffmann Travel will charge a fee for services rendered as follows:
Reservation deposit – Non-refundable
Plus 10% of monies paid over and above the reservation deposit for cancellations either by the client or the supplier.
Fees may result to 100% of your booking cost. Many third-party suppliers (Airlines, Wholesalers, Hotels, Cruiselines and Operators) consider name changes and route and/or itinerary alterations as a full cancellation which may incur full cancellation charges. Your consultant can provide full details if required. Refunds due will only be provided once monies are received by Phil Hoffmann Travel from any third-party supplier/s. In the event of third-party supplier/s cancellation of your booking, Phil Hoffmann Travel will not process the refund unless we receive the refund from the third-party supplier/s. Please note refunds may take up to 12 weeks and beyond to process from third party suppliers.
Travel cancellations and changes due to government regulations and the impact of, but not limited to, COVID-19 or other impacts outside of your and Phil Hoffmann Travel’s control (see force majeure information below), may impact your rights under the consumer guarantee provisions of the Australian Consumer Law. In some cases, a third-party supplier may offer a credit note or a voucher in place of a refund, which should have an expiration date which is long enough to allow you to use the credit note or voucher. Should your travel plans be cancelled or postponed outside of your or our control, refunds and/or credits/vouchers will be determined by the third-party supplier/s. If a supplier has offered a credit, Phil Hoffmann Travel will continue to act as the booking agent. Phil Hoffmann Travel reserves the right to cancel your booking in the event we have reasonable grounds to believe it is fraudulent.
No Show If you have a booking for a Travel Service (including flights, accommodation, cruise line, rail travel, car hire, coach, or any other service) but you do not show up to check-in or otherwise do not avail yourself of such Travel service, you will not be entitled to any refund from Phil Hoffmann Travel.
Force Majeure Phil Hoffmann Travel will not be liable for any failure, delay, or event in performing our obligations under this agreement which is beyond our control. Such causes may include but are not limited to: acts of God, accident, government travel restrictions, epidemic, quarantine, pandemic, outbreaks of infectious disease or public health concerns of any nature, actual or threatened war, riots, civil strife, terrorist activity, industrial disputes, strikes, explosion, generalized lack of raw materials or energy, breakdown of communication facilities, IT outage or breakdown of online systems, natural and/or nuclear disasters, natural catastrophes, adverse weather conditions, fire, government acts or omissions, or the change in law or administration of any law in Australia or any jurisdiction or territory relevant to the booking contract.
If force majeure applies, the customer will be bound by the third-party suppliers and Phil Hoffmann Travel’s Terms and Conditions for Booking and Advisory Services. We will facilitate any refund or credit due. Any booking and advisory fees as per the Booking and Advisory Services, credit card fees or commissions received are non-refundable in the circumstance that a force majeure event occurs.
Insolvency Phil Hoffmann Travel is not liable for any inconvenience, delay, loss, death, injury, or damage, f inancial or otherwise, to you or your belongings as a result of any third-party supplier/s or operator becoming bankrupt, insolvent or ceasing to provide services.
Privacy We collect personal information such as your name, contact details, travel preferences, and payment information to arrange, and manage your bookings, communicate with you, and meet legal obligations. This information is collected in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles. To fulfil your travel arrangements, we may need to share your personal information with suppliers such as airlines, hotels, and service providers within Australia and, where necessary, overseas. While we take reasonable steps to ensure your information is handled securely, overseas recipients may not be subject to Australian privacy laws. By proceeding, you consent to these disclosures for the purpose of providing the requested services.
Full details of the Phil Hoffmann Travel Privacy Policy are available on www.pht.com.au
Your Responsibility Prior to confirming your booking with Phil Hoffmann Travel, you agree to meet the following requirements:
You are over the age of 18 and have the power, capacity, and authority to enter into a binding contract with us and the third-party suppliers of the travel products that you acquire.
You have read all of Phil Hoffmann Travel’s terms and conditions and if booking on behalf of any other travellers, you have conveyed these terms and conditions to them.
You have read and agree to Phil Hoffmann Travel’s Terms & Conditions for Booking and Advisory Services .
You must complete and sign either a Phil Hoffmann Travel paper booking form or complete the online version of this form via the link provided by your consultant
You have read all third-party suppliers’ terms & conditions and agree to be bound by them.
You must check that all traveller details have been provided to your Travel Consultant and are correct, true, current, and complete.
You must check that your passport has 6 months validity remaining, upon your intended return date to Australia.
You understand that passport, visa, and other required identification of documents are your responsibility.
You are responsible for checking the accuracy of all documentation provided to you.
You have considered comprehensive Travel Insurance and we are not responsible for any failure by you to acquire adequate insurance cover.
You must monitor for any relevant changes to the itinerary before and during travel to ensure no changes have been made which will affect your travel arrangements.
You understand that border entry requirements are your responsibility and may change at any time. This may include, but is not limited to, Government approval to leave Australia, Government entry regulations of all foreign countries, vaccination requirements, quarantine requirements, airline caps.
Should future travel mandates from suppliers and governments require compulsory vaccinations, vary the minimum age, special exemption criteria and/or PCR testing it is the traveller’s responsibility to meet this requirement.
You acknowledge that your decision to travel is made based on your own understanding of this information, and you acknowledge and agree that you are aware of, and assume responsibility for, the risks associated with traveling at this time. To the fullest extent permitted by law, we accept no liability in relation to these additional risks.
Authority In the event of an accident, disaster, or emergency in a country where you will or may be travelling, you authorise Phil Hoffmann Travel to disclose to the Australian Government Department of Foreign Affairs and Trade details of your itinerary (including without limitation, transport, and accommodation arrangements) and contact details within Australia and overseas. Please refer to www.smartraveller.gov.au for the important Top 10 Safe Travel Tips. Other important informational websites are www.dfat.gov.au
Jurisdiction and Law All matters arising out of or in connection with our Booking & Advisory Services and these terms and conditions are governed by the laws of South Australia, Australia. By acquiring the Booking & Advisory Services, you consent and submit to the exclusive jurisdiction of the laws of South Australia, Australia.
Feedback and complaint resolution As an Australian Travel Industry Association (ATIA) Accredited travel agent, PHT is required to conduct business in compliance with Australian Consumer Law and in accordance with the Australian Travel Accreditation Scheme (ATAS) ATAS Charter and Code of Conduct. If you have any concerns, please contact PHT Customer Service (e) customerservice@pht.com.au (ph) 8350 5700 or share your feedback online. Please see our Complaint Handling Policy or www.atia.com.au for more information.
Definitions References to:
“Us”, “we” and/or “our” in these terms and conditions, means the Phil Hoffmann Travel Group and is specifically limited to include any group entity licensed to trade a “Phil Hoffmann Travel”.
“You” or “your” means any user of our website or any person who acquires the Booking and Advisory Services, including any person who acquires a Travel Product (whether or not the Booking and Advisory Services were acquired by another person).
Phil Hoffmann Travel’s “Terms & Conditions for Booking and Advisory Services” means our list of fees charged for ser- vices rendered.
“Third-party supplier” or “travel provider” or “provider” means the company or person who provides you with the travel product on terms and conditions agreed with you.
Correct as of 22nd Jan 2026