• Phil Hoffmann Travel
Dear valued Phil Hoffmann Travel customers,
We are writing to inform you of significant flight disruptions affecting the Middle East region, and to assure you our team is here to support you through this challenging situation.
Due to regional airspace closures across the Middle east, multiple airlines have temporarily suspended operations, including Qatar Airways and Emirates.
What is happening:
Qatar Airways: All flights to and from Doha have been suspended, affecting travel between 28 February and 6 March 2026. Operations will resume once the Qatar Civil Aviation Authority confirms safe reopening of Qatari airspace.
Emirates: All operations to and from Dubai have been suspended until 1500hrs UAE time (2130hrs ACDT) on Sunday, 1 March 2026, with further updates expected as authorities assess the situation.
Other Airlines: Additional carriers including Etihad Airways, flydubai, Air Arabia, Saudia, Kuwait Airways, Oman Air, and selected EgyptAir and Turkish Airlines services are also experiencing disruptions
How Phil Hoffmann Travel are supporting you:
Our commitment to you remains unchanged: your safety, security and peace of mind are our top priorities. Here is what we are doing:
Proactive Monitoring: Our 24/7 team and our experienced consultants have sprung into action, opening our Glenelg office today until 4pm, monitoring all affected bookings in real-time and tracking airline updates around the clock. From 4pm our After-Hours team kicks in, please note charges apply for this service.
Direct Communication: We are contacting all affected customers directly, in date of departure order, with options and support.
Expert Guidance: Our experienced travel consultants are available to discuss your specific situation and options with you.
Airline Liaison: We are working directly with airline partners to secure best possible outcomes for our customers.
Travel Insurance: We are working with our Travel Insurance partners for updated advice and options to look after affected customers.
Alternative Arrangements: Where possible, we are exploring alternative routing options and carriers.
Your Options:
Both Qatar Airways and Emirates have implemented flexible policies for affected passengers.
If you are travelling in the next few days: Please do not proceed to the airport. Please contact us immediately so we can:
- Confirm your current flights status
- Discuss your options
- Explore alternative routing via unaffected carriers or hubs
If you are travelling after 06 March 2026
While your travel may not be immediately affected, the situation remains fluid:
- Monitor your email – we will send updates as the situation develops
- Check your flight status regularly at www.qatarairways.com/en/travel-alerts or www.emirates.com/au/english/help/travel-updates/
- Stay in contact with our team as your departure date approaches.
- Visit smarttraveller.gov.au for latest government advice
We will proactively reach out if we believe your booking may be impacted.
Contact us:
For flights departing before 06 March: Today, 01 March 2026 – 08 8350 5700
After Hours emergency, 24/7: 08 8179 9677. Please note charges apply for this service.
From Monday 02 March 2026: Your preferred office or consultant. www.pht.com.au
Our promise to you:
We know that travel disruptions can cause concern, disappointment and practical challenges. We are here to navigate this with you. Our team has decades of combined experience managing complex travel disruptions, and we will use that expertise to advocate for you and find the best solution for your circumstances.
Thank you for trusting us as we work through this challenging time together.
We are here for you!
The team at Phil Hoffmann Travel
*This communication is current as of 01 March 2026 at 12pm ACDT. The situation is evolving rapidly and information may change. We will contact affected travellers as new information becomes available.
